Ahold Delhaize has published its 2022 annual report, in which the retailer stresses its local anchoring and progress on sustainability. However, another figure caught most of the attention.
19 local brands
Ahold Delhaize’s pretty strong financial results were already published on 15 February, now but the retail group’s also made its full annual report public. In it, the retailer provides not only financial details, but also more background information on its strategy and progress on sustainability, health and digitisation, among other things.
The theme of the report is “Local Matters”: Ahold Delhaize presents itself as a family of nineteen local brands with strong roots in their local communities. The group employs 414,000 people in 7,659 stores, serving sixty million customers every week.
6.5 million euros
The figure that made most of the headlines is CEO Frans Muller’s pay rise. Given the strong performance last year, the CEO can count on a nice bonus: his total remuneration package rose from 5.7 million euros in 2021 to over 6.5 million in 2022.
That still does not make him the biggest earner in the group though: CEO of the American branch, Kevin Holt, earned just a bit more with 6.6 million euros. The retailer is posting stronger results in the United States than in Europe, where the energy crisis and the war in Ukraine have a greater impact.
1,812 pick-up points
Ahold Delhaize wants to build deeper (digital) relationships with its customers and accelerate its omnichannel transformation. By the end of 2022, the retailer had 1,812 pick-up points and online consumer sales had increased by 4.9 %. Every month, 15.7 million active customers use one of the group’s mobile apps. Online penetration for groceries is now 7.1 %.
33 % less food waste
The retailer wants to lead the transformation towards a healthy and sustainable food system: 54.4 % of its private label sales already comes from the sale of healthy products. Food waste was reduced by 33 % since 2016, 2.5 % since 2021. Carbon emissions went down 32 % compared to 2018. 27 % of primary plastic private label packaging was recyclable, reusable or compostable by 2022.
13 billion in wages
The satisfaction score of its own employees remained stable at 79 % last year. The retailer now achieves an 80 % inclusiveness score. 53 % of employees are women. Ahold Delhaize paid out thirteen billion in wages last year.
25.2 million cardholders
Ahold Delhaize is strongly committed to customer loyalty. There are already 25.2 million loyalty card holders, up 11.3 % compared to 2021. 71 % of net sales are made by holders of such a loyalty card. The number of stores within the group with self-scanning solutions also continues to rise: there are now 2,646.
