Pet store chain Tom&Co significantly strengthened its e-commerce activities last year with the acquisition of Pharmapets, Belgium’s largest online pet pharmacy, which also operates in other European countries. What are the next steps? Sven De Waele reveals some ambitious plans.

Kruidvat is not only one of the most present retail brands in the high streets, but also one of the most visited retail websites in the Benelux. A good year ago, Kruidvat Marketplace went live: the online marketplace is expanding its offer considerably. We get a first review from Nico Borst, manager e-commerce at A.S. Watson Benelux.

For Decathlon, omnichannel has been a reality for some time, but one that called for thorough supply chain reforms. The retailer faces significant logistics and sustainability challenges, we hear from Koen Tengrootenhuysen, Director Public Affairs Europe at Decathlon.

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Europe’s fragmented payment landscape forces merchants to navigate a complex web of local solutions. Learn, together with Alfredo Prieto, Director Business Acceptance, how Wero is addressing this challenge by streamlining the migration of domestic schemes like Payconiq and iDEAL, simplifying payment acceptance with one integration, and shaping the future of European payments. Commerce today is seamless and connected payments should be too. Wero’s consent model unlocks every use case, from single immediate payments to subscriptions, enabling a truly omnichannel experience across online, in-store, and in-app transactions. Join us to explore how Wero is making omnichannel a reality – bringing flexibility, efficiency, and innovation to merchants across Europe.

How can a Belgian family-owned business continue to prosper thanks to digitisation and omnichannel marketing, even in challenging market conditions? Anouck Van der Herten, head of e-commerce at shoe retailer Torfs, brings a wealth of retail experience (including Hubo and Lidl) to the RetailDetail E-commerce & Omnichannel Congress. During her keynote, Anouck will share her vision of how Torfs is taking customer experience and operational efficiency to the next level, not least through digitalisation and robotisation.

Who else is better placed than Gino Van Ossel to chair this Omnichannel & E-Commerce Congress? The professor of Retail & Trade Marketing at Vlerick Business School is considered one of Europe’s top experts on retail, is a much in-demand speaker and author of the standard works ‘Omichannel in retail – The answer to e-commerce’ and ‘Optichannel Retail – Beyond the digital hysteria’.